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Important Information

Update as of May 1, 2020

At floridacentral Credit Union, the health and well-being of our members, team members, and communities are our top priority. We understand that the coronavirus (COVID-19) is impacting lives in unexpected ways. As we continue to monitor the evolving Coronavirus (COVID-19) situation, we want to assure you that we are focused on being responsive to the needs of our members and team members.

We are working toward a safe Phase One re-opening of our lobbies. This will be a systematic and controlled approach that will follow all CDC, state and local guidelines including social distancing and limited in-person contact. No date for this to take place has been determined at this time.

Additional updates will be provided as they go into effect. Until that time the following changes remain:

Discontinued Saturday branch hours until further notice.

Branch lobbies closed, but remain operational as follows until further notice:

  • Teller transactions can handle via our drive-thrus and ATMs.
  • The only lobby transactions available and by appointment only are: loan closings, Raymond James appointments, and member access to their safe deposit boxes.
  • Account openings, debit/credit card inquiries and loan applications are handle via our website, home banking, mobile apps, or by phone to our Call Center.

Please keep in mind that you have 24/7 access to your account through Online Banking at floridacentralcu.com and the floridacentral Mobile App. This may be the easiest and fastest way for you to manage your account as call wait times might be longer than usual.

For additional access to your floridacentral debit and credit cards, you can download the fc cards app.  From here, you can turn your card on and off, report it lost or stolen, view transactions, make credit card payments, and much more.

If you are concerned about using PIN pad surfaces while out in public, Digital Wallet from floridacentral allows you to make contactless payments using the Pay Service on your mobile device including Apple Pay, Google Pay and Samsung Pay.

We understand that there may be instances where members find themselves facing financial difficulties. We are here to help and encourage you to contact us to discuss how we might be of assistance.

Ecomonic Impact Payments

Check the status of your stimulus check by visiting the Internal Revenue Service (IRS) website and then clicking on the ‘Get My Payment’ button.

Phone scammers are using the Coronavirus (COVID-19) to try to steal personal information from people. Please remember that if we contact you, we will not ask for your confidential information such as your name, password, personal identification number (PIN) or other account information. For more information on how to protect yourself from scams, visit the Federal Trade Commission.  

Phishing scams are also on the rise with the Coronavirus (COVID-19). Remember, phishing emails are often designed to look like they’re from a legitimate source, but they contain malicious links. Please take care to review your emails carefully before you click on a link and never open attachments from unknown sources.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.