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Coronavirus (COVID-19) Information for Members

Update as of March 18, 2020 

At floridacentral Credit Union, the health and well-being of our members, team members, and communities are our top priority. We understand that the coronavirus (COVID-19) is impacting lives in unexpected ways. As we continue to monitor the evolving Coronavirus (COVID-19) situation, we want to assure you that we are focused on being responsive to the needs of our members and team members.

We are following the expert guidance from the CDC and other authorities to promote social distancing and limit in-person contact until the Coronavirus precautions are lifted.

Therefore:

Effective immediately, we will discontinue Saturday branch hours until further notice.

Effective Monday, March 23, 2020, Branch lobbies will close, but remain operational as follows until further notice:

  • Teller transactions will be handled via our drive-thrus and ATMs.
  • The only lobby transactions available and by appointment only will be:  loan closings, Raymond James appointments, and member access to their safe deposit boxes.
  • Account openings, debit/credit card inquiries and loan applications will be handled via our website, home banking, mobile apps, or by phone to our Call Center.

Please keep in mind that you have 24/7 access to your account through Online Banking at floridacentralcu.com and the floridacentral Mobile App. This may be the easiest and fastest way for you to manage your account as call wait times might be longer than usual.

For additional access to your floridacentral debit and credit cards, you can download the fc cards app.  From here, you can turn your card on and off, report it lost or stolen, view transactions, make credit card payments, and much more.

If you are concerned about using PIN pad surfaces while out in public, Digital Wallet from floridacentral allows you to make contactless payments using the Pay Service on your mobile device including Apple Pay, Google Pay and Samsung Pay.

We understand that there may be instances where members find themselves facing financial difficulties. We are here to help and encourage you to contact us to discuss how we might be of assistance.

Phone scammers are using the Coronavirus (COVID-19) to try to steal personal information from people. Please remember that if we contact you, we will not ask for your confidential information such as your name, password, personal identification number (PIN) or other account information. For more information on how to protect yourself from scams, visit the Federal Trade Commission.  

Phishing scams are also on the rise with the Coronavirus (COVID-19). Remember, phishing emails are often designed to look like they’re from a legitimate source, but they contain malicious links. Please take care to review your emails carefully before you click on a link and never open attachments from unknown sources.

For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.


Deposits Are Safe in Federally Insured Credit Unions

ALEXANDRIA, Va. (March 19, 2020) – The National Credit Union Administration is reminding credit union members of the safety of their deposits in federally insured credit unions. The NCUA also reminds individuals to remain vigilant against COVID-19-related scams. 

Federally insured credit unions offer a safe place for credit union members to save money. All deposits at federally insured credit unions are protected by the National Credit Union Share Insurance Fund, with deposits insured up to at least $250,000 per individual depositor. Credit union members have never lost a penny of insured savings at a federally insured credit union. Additional information on NCUA share insurance coverage for consumers is available at MyCreditUnion.gov.

Credit union members can calculate the amount of insured funds at a federally insured credit union using NCUA’s Share Insurance Estimator. The Estimator can be used for personal, business, or government accounts. Personal accounts include individual ownership, joint ownership, payable-on-death (accounts with named beneficiaries), living trusts, and IRAs. The Estimator also includes an extensive Glossary of Terms and Frequently Asked Questions.

For questions about the NCUA’s share insurance coverage, call 1.800.755.1030, option 1, Monday through Friday, 8 a.m. to 5 p.m. Eastern, or send an email to [email protected]

The NCUA is also reminding individuals to remain vigilant against scams related to the coronavirus. Cyber actors may send emails with malicious attachments or links to fraudulent websites to trick victims into revealing sensitive information or donating to fraudulent charities or causes. Exercise caution in handling any email with a COVID-19-related subject line, attachment, or hyperlink, and be wary of social media pleas, texts, or calls related to COVID-19. Visit NCUA’s Fraud Prevention Center for more information about frauds and scams, including how to report a scam.

NCUA is the independent federal agency created by the U.S. Congress to regulate, charter and supervise federal credit unions. With the backing of the full faith and credit of the United States, NCUA operates and manages the National Credit Union Share Insurance Fund, insuring the deposits of account holders in all federal credit unions and the overwhelming majority of state-chartered credit unions. At MyCreditUnion.gov, NCUA also educates the public on consumer protection and financial literacy issues.


Hardship Skip-a-Pay Request Form

Please click on the following link for more information and to complete the Hardship Skip-a-Pay online form: https://www.floridacentralcu.com/hardship-skip-a-pay.html