Coronavirus (COVID-19) Information for Members
Update as of July 29, 2020
At floridacentral Credit Union, the health and well-being of our members, team members, and communities are our top priority. We understand that the coronavirus (COVID-19) is impacting lives in unexpected ways. As we continue to monitor the evolving Coronavirus (COVID-19) situation, we want to assure you that we are focused on being responsive to the needs of our members and team members.
Our branch lobbies have re-opened, in a limited capacity, to serve you!
For the safety of our members and staff, we have implemented certain measures at all branch locations to ensure we have a successful re-opening of our lobbies. This controlled approach follows all CDC, state and local guidelines including social distancing and limited in-person contact.
Based on CDC guidelines, face coverings are required to enter any of our branch locations.
Temporary Hours for Citrus Park and Sarasota branches beginning Wednesday, July 29, 2020:
Lobby: 9:00 AM - 4:00 PM Monday – Friday
Drive-Thru: 8:00 AM - 4:00 PM Monday – Friday
Lobby: 9:00 AM - 4:00 PM Monday – Thursday
9:00 AM - 5:00 PM Friday
Drive-Thru: 8:00 AM - 5:00 PM Monday – Friday
Our Hours of Operation are:
- Lobby Hours: Monday -Thursday 9:00 AM to 4 PM and Friday 9:00 AM - 5:00 PM.
- Drive-thru Hours: Monday - Thursday 8:00 AM - 5 PM and Friday 8:00 AM - 6:00 PM.
- Discontinued Saturday branch hours until further notice.
Additional updates will be provided as they go into effect.
Please keep in mind that you have 24/7 access to your account through Online Banking at floridacentralcu.com and the floridacentral Mobile App. This may be the easiest and fastest way for you to manage your account as call wait times might be longer than usual.
For additional access to your floridacentral debit and credit cards, you can download the fc cards app. From here, you can turn your card on and off, report it lost or stolen, view transactions, make credit card payments, and much more.
If you are concerned about using PIN pad surfaces while out in public, Digital Wallet from floridacentral allows you to make contactless payments using the Pay Service on your mobile device including Apple Pay, Google Pay and Samsung Pay.
We understand that there may be instances where members find themselves facing financial difficulties. We are here to help and encourage you to contact us to discuss how we might be of assistance.
Phone scammers are using the Coronavirus (COVID-19) to try to steal personal information from people. Please remember that if we contact you, we will not ask for your confidential information such as your name, password, personal identification number (PIN) or other account information. For more information on how to protect yourself from scams, visit the Federal Trade Commission.
Phishing scams are also on the rise with the Coronavirus (COVID-19). Remember, phishing emails are often designed to look like they’re from a legitimate source, but they contain malicious links. Please take care to review your emails carefully before you click on a link and never open attachments from unknown sources.
For additional information about COVID-19, visit the Centers for Disease Control and Prevention at cdc.gov.
Love being a floridacentral member? Tell your family and friends, and get paid!
We love it when our members have great things to say about us, so we offer a referral bonus to show our appreciation. That's right! You can earn $25 each time you refer a friend to floridacentral.
How It Works
- Tell a friend about floridacentral Credit Union.
- Your friend becomes a member by opening their account in person or online.
- You complete the "Refer a Friend" form at a branch or online within 30 days after the account is opened.
- You get $25 when qualifications are met.*
Refer a friend today!
*Referring member must complete this referral form within 30 days of new account opening. Incentive will be deposited into the referring member's savings account 45 days after account has been opened. Both members must be in good standing. Incentives are processed twice a month. Recipient of incentive will receive a 1099 INT form at the end of the year in which the credit is given.
Hardship Skip-a-Pay Request Form
Please click on the following link for more information and to complete the Hardship Skip-a-Pay online form: https://www.floridacentralcu.com/hardship-skip-a-pay.html.