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Travel Notices & Fraud Alerts

Travel with confidence.

Traveling with your Floridacentral debit or credit card? Submit your travel plans before you leave and learn how to protect your cards from fraud, report a lost or stolen card, and manage your cards while you’re away.

Let Us Know About Your Trip 
Letting Floridacentral know about your upcoming travel can help us recognize legitimate card activity while you’re away and reduce the chance of your debit or credit card being interrupted because of unusual activity. 

If Your Card Is Lost or Stolen

If your Floridacentral debit or credit card is lost or stolen while you’re traveling, report it immediately so we can help protect your account and arrange for a replacement card.

 

Debit Card
(888) 918-7847

 

Credit Card
(800) 449-7728

Travel Tips

A few simple precautions can help you avoid unnecessary disruptions while you’re away.

 

  • Carry more than one form of payment in case one card cannot be used.
  • Keep your debit and credit cards in a secure location while traveling.
  • Be aware that some countries or merchants may have restrictions due to elevated fraud risks.
  • Save Floridacentral’s contact information in your phone before you leave so it’s easy to reach us if you need assistance.
  • Monitor your account and card activity while traveling and report unfamiliar transactions promptly.

How Floridacentral Fraud Alerts Work

Floridacentral monitors debit and credit card activity for potential fraud. If suspicious activity is detected, you may receive a fraud alert asking you to confirm whether you recognize the transaction.

 

If you receive a fraud alert, follow the instructions provided to confirm whether the transaction is yours. Never provide sensitive information such as your Digital Banking password, PIN, or full card number in response to an unexpected request.

Travel Notices & Fraud Alerts FAQs

Submitting your travel plans before a trip can help Floridacentral recognize legitimate debit and credit card activity while you’re away and may reduce potential card interruptions.

You can submit your upcoming travel plans through Floridacentral’s available travel notification service. Provide your travel dates and destinations so we can better recognize legitimate card activity while you’re away.

Report your card as soon as possible. For a lost or stolen debit card, call (888) 918-7847. For a lost or stolen credit card, call (800) 449-7728. You may also be able to lock an eligible card through the FC Cards app.

Follow the instructions in the fraud alert to confirm whether you recognize the transaction. If you don’t recognize the activity, report it promptly so appropriate steps can be taken to protect your account.

Floridacentral debit and credit cards may be used where your card network is accepted, subject to applicable card restrictions. Some countries, merchants, or transaction types may have additional restrictions due to fraud or security concerns.

Keep your cards secure, carry more than one form of payment, monitor your account activity, use card controls and transaction alerts when available, and report lost cards or unfamiliar transactions promptly.